Frequently Asked Questions
Answers to all your questions about cb88
From accounts and bonuses to deposits and security — this page brings together detailed answers to the most frequently asked questions from cb88 players.
cb88 believes in providing a simple and transparent experience for players in Bangladesh. The questions and answers below are organised into four important categories — account security, account management, welcome bonus, and deposits. Each answer is written directly and informatively so you can find the right information quickly. If you cannot find your question, contact our support team directly.
Frequently Asked Questions
Click on each section below to read detailed answers to your questions.
Account Security
No, never. No cb88 staff member or representative will ever ask you for your OTP, bKash PIN, Nagad PIN, or any other confidential code. If anyone asks for this information, it is an attempt at fraud. Disconnect immediately and notify our support team. Keep your financial information completely to yourself.
Always confirm the cb88.mom domain in your browser's address bar. Fake sites often use the same name with a different extension (.net, .live, .org). Look for the SSL lock icon — a secure connection shows a green padlock. Instead of clicking any suspicious link, type the address directly into your browser. Stay alert to fake cb88 pages on social media.
Yes. cb88 uses industry-standard SSL encryption, which keeps your personal information and financial transactions fully protected. Our servers and databases are audited regularly for security. Your information is never sold or shared with third parties. Read our privacy policy for more details.
A good password should have at least 8-12 characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use a password from another site for your cb88 account. Never share your password with anyone, and change it regularly. Using a password manager makes it easier to keep track.
Account Questions
First, make sure you are entering the correct username and password. Remember that uppercase and lowercase letters matter. If you have forgotten your password, use the "Forgot Password" option. Clear your browser cache and try again. If the problem continues, contact cb88 support — we are available 24/7.
At cb88, a username should generally be between 6 and 20 characters and can be a combination of letters and numbers. Special characters are limited. A password must be at least 8 characters and must include a mix of numbers and letters. Your username cannot be changed after registration, so choose it carefully at sign-up.
No. Under cb88 rules, each player may operate only one account. If multiple accounts are created, they may be closed and any related bonuses cancelled. If several members of the same household use the same device or network, inform support in advance.
After logging in, go to the account settings page where you can update information such as your name, phone number, and email. Some changes may require identity verification. If you run into any difficulty, email [email protected] or contact us via live chat — our team will help quickly.
Yes. cb88 is for people aged 21 and above only. Minors may not use this platform. Providing accurate information at registration is mandatory as part of the age verification process. Registering with false information may result in the account being closed.
Welcome Bonus
After registering, cb88 automatically adds the bonus to your account when you make your first deposit. No separate code or form is required. A 200% bonus is given on the deposit amount, up to a maximum of ৳10,000. For example — deposit ৳1,000 and you receive a ৳2,000 bonus, giving a total balance of ৳3,000.
A wagering requirement is the condition of placing a specified amount in bets before withdrawing winnings from a bonus. At cb88 it is 25x, calculated on the bonus amount only — the deposit amount is not counted. Example: if you receive a ৳2,000 bonus, you must place ৳2,000 × 25 = ৳50,000 in bets before withdrawing the bonus winnings.
cb88 bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be removed automatically. The expiry date and terms of an active bonus can be seen on the bonus page in your account. Contact live chat for accurate information on any question.
Generally, bets placed on slot games, cash table games, and live casino games contribute towards wagering. However, the contribution rate may differ by game. Some games may be excluded from bonus terms. For the most reliable information, read the detailed terms on the bonus page or ask support.
The cb88 welcome bonus is available up to a maximum of ৳10,000. Even though the bonus is given at 200% of the first deposit, it does not exceed this limit. Example: deposit ৳12,000 and the bonus will be ৳10,000, giving a total balance of ৳22,000. So deposit at least ৳5,000 as your first deposit to receive the maximum bonus.
Deposits
After logging in, go to the cashier or deposit section and select Nagad as the payment method. Enter the amount as instructed and send the payment to the Nagad number provided by cb88. Once the transaction is successful, funds are usually added to your account within a few minutes. The minimum deposit amount is ৳100.
cb88 supports Bangladesh's most popular mobile banking and banking methods: bKash, Nagad, Rocket, Upay and direct bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100 for each method.
Log in to your account, go to the deposit page, and select bKash. Enter the amount and send money to cb88's bKash number. If a transaction ID is requested after payment, provide it. Your cb88 wallet balance will update within a few minutes. If there is any problem, contact live chat with the transaction ID for assistance.
cb88 itself charges no deposit fee. However, your mobile banking provider (bKash, Nagad, etc.) or bank may apply a small charge according to their own rules. Check the relevant service provider's website or app for details on their charges. There are no hidden charges from our side.
The minimum withdrawal amount is ৳800. cb88 generally processes withdrawal requests within 1 hour. Once a withdrawal is successful, the funds are sent directly to your bKash, Nagad, Rocket, or Upay account. Bank transfers may take slightly longer.
Yes. cb88 fully supports Rocket (Dutch-Bangla Mobile Banking) and Upay. The deposit process for these methods is just as straightforward as bKash and Nagad. Select the desired method from the cashier and follow the instructions. A minimum deposit of ৳100 applies.
Have more questions? We are ready to help
If the answers above did not resolve your query, contact the cb88 support team directly. We provide assistance in both Bengali and English.
24/7 Live Chat — get instant help from any page on the site
Email: [email protected]