cb88's Privacy Policy
How your personal information is collected, stored, and kept secure — cb88 keeps you fully informed with complete transparency.
Our Commitment to Data Protection
Protecting your privacy at cb88 is one of our top priorities. This privacy policy explains in clear, simple language what types of information we collect, why we collect it, and how we use it. Please read this policy carefully before using our platform.
Secure Storage
All your personal information is stored securely using SSL encryption.
Never Sold to Third Parties
We never sell or transfer your personal information to third parties.
Your Rights
You have the full right to view, correct, and request deletion of your own data.
Transparent Policy
We clearly communicate what data is being used and for what purpose, with complete transparency.
Privacy Policy Details
Definitions and Scope of Application
This privacy policy applies to the cb88 website and all services provided under it. The definitions of some key terms used in this policy are as follows:
- "Personal Information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, or financial details.
- "Processing" means any operation performed on data, including collection, storage, use, disclosure, or deletion.
- "User" or "You" means any person registered with or visiting the cb88 platform.
- "We", "Our", or "cb88" means the entity operating this platform.
This policy applies only to cb88's own services. We are not responsible for the privacy policies of third-party websites or services.
What Information We Collect
cb88 collects several types of information in order to provide its services. There is a specific and legitimate reason for collecting each type of information.
2.1 Information You Provide Directly
When you create an account on cb88 or contact us, the information you provide yourself includes:
- Full name and date of birth (for age verification)
- Email address and phone number
- Postal address
- National ID card or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
- Information provided during support communications
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Login time, date, and session information
- Pages visited and links clicked
- Information collected through cookies and similar tracking technologies
2.3 Transaction and Gaming Information
Information related to financial and gaming activity on your account — such as deposit and withdrawal history, betting history, and bonus usage records — is retained.
Purposes for Using Information
cb88 uses collected information only for the following purposes:
- Account Management: Keeping your account active, verifying your identity, and ensuring security.
- Financial Transaction Processing: Completing deposits and withdrawals and maintaining financial records.
- Customer Service: Responding to your questions and resolving issues. Our 24/7 support team uses your information to provide accurate assistance.
- Responsible Gaming: Monitoring your gaming behaviour and providing support where needed.
- Legal Compliance: Storing and reporting information in accordance with applicable laws and regulations.
- Fraud Prevention: Detecting suspicious activity and maintaining the security of the platform.
- Service Improvement: Reviewing user experience to improve the platform.
- Communications: Sending important account-related notifications and updates.
We will not use your information for marketing or promotional purposes without your consent. You may opt out of marketing communications at any time.
Information Disclosure and Sharing Policy
cb88 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
4.1 Service Provider Partners
Certain trusted third parties assist us in operating our services — such as payment processors, technology providers, and security service providers. These partners receive only the information necessary to fulfil their specific responsibilities and are bound to comply with our privacy standards.
4.2 Legal Requirements
Where required by legal obligation, court order, or a valid request from a government authority, cb88 may provide the necessary information. In such cases, we will always provide only the minimum information required.
4.3 Fraud and Security
Information may be shared with relevant authorities to prevent or investigate fraudulent activity. This is done in the interest of protecting all users.
4.4 Corporate Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred. In such circumstances, we will notify you in advance and your information will remain protected in accordance with this policy.
Cookies and Tracking Technologies
cb88 uses cookies and similar technologies on its website. Cookies are small data files stored on your device.
5.1 Cookies We Use
- Essential Cookies: Required for the site to function properly. Login session and security-related cookies fall into this category.
- Functionality Cookies: Used to remember your preferences and settings — such as language selection.
- Analytics Cookies: Used to analyse site usage and improve our services.
5.2 Cookie Controls
You can reject or delete cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.
Data Security Measures
cb88 adopts industry-standard technical and organisational measures to protect your information.
- SSL Encryption: All data transmissions are secured with SSL/TLS encryption, making them unreadable to third parties.
- Access Controls: Only authorised staff who require access for their work are permitted to access personal information.
- Secure Servers: Data is stored in secure and protected data centres.
- Regular Security Audits: Our systems undergo regular security reviews and testing.
- Two-Factor Authentication: A two-factor authentication option is available for additional account security.
- Staff Training: All our staff receive regular training on data protection.
In the event of any security breach, we will notify affected users as quickly as possible and take the necessary steps.
Data Retention Period
cb88 retains your information only for as long as it is needed. Retention periods may vary for different types of information:
- Information on active accounts is retained until the account is closed.
- Financial transaction records are retained for the period required by legal obligations.
- Even after an account is closed, certain information may be retained for specific legal, regulatory, or fraud prevention purposes.
- Information on inactive accounts is reviewed after a set period.
Once the required retention period has ended, information is securely deleted or anonymised so that it can no longer identify any individual.
Your Rights and Choices
cb88 respects your rights regarding your information. You may exercise the following rights:
8.1 Right to Access
You may request to view what information we hold about you. We will respond to this request within a reasonable time.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. You can also update some information directly in your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing purposes. Upon receiving such a request, we will stop the relevant activity.
8.5 How to Submit a Request
To exercise any of the rights mentioned above, please contact our support team. Requests can be submitted via our 24/7 live chat or by email at ([email protected]).
Privacy Protection for Minors
cb88 is intended for individuals aged 21 and above only. We do not knowingly collect personal information from minors.
We verify age at the time of account creation, and if an account belonging to a minor is identified, it is immediately closed and the relevant information is deleted.
If you believe a minor has registered on our platform, please contact us.
Changes to the Privacy Policy
cb88 may update or change this privacy policy at any time. For significant changes, we will:
- Publish a clear notice on the website.
- Notify registered users by email.
- We will update the "Last Updated" date at the top of the page.
If you continue using the platform after the revised policy is published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact cb88:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Language: Support is available in both Bengali and English
We will try to respond to your request as quickly as possible. For privacy-related requests, mentioning "Privacy Request" as the subject in your email will help us process it faster.
Related Important Pages
Read our other policies and informational pages to learn more about cb88.